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Frequently Asked Questions Seeking answers? Click on the questions below to discover answers to commonly asked relocation questions.
Q. What information is required to initiate a new shipment order on MyMove.Info?
A. In order to successfully initiate a new shipment order, you will need to include some basic information about the relocating employee:
Even though not required, it is also helpful if you include the GBL number assigned to
the order as well as any accounting or appropriations numbers that your agency uses.
A. For security purposes, our system inactivates your password after 90 days. If experiencing this or any other problems with your password, please call 1.800.999.1001, ext. 3226, to advise us of the problem. You also can E-mail GSAMGT@Invan.com for assistance.
A. Log on to MyMove.Info, click Agency/ Corporate Client Login. Depending on what type of information you are looking for, you can view the details of any individual shipment by going to the Orders List and clicking on any column that is marked with a blue asterisk. The asterisk indicates that there is information to view. Or, you can get a Summary Review of all shipments for your agency by clicking on any of the Summary Reports located in the Reports section on the Main Menu page.
A. For assistance with adding personnel to your approved list of employees who need access to our web site, contact us by calling 1.800.999.1001, ext. 3226, or by E-mailing GSAMGT@Invan.com.
A. Several criteria factor into determining which carrier is assigned to a shipment:
A. If you need to add any new information to an order that you already have submitted, you should contact one of our Move Managers and give them the information. You also can E-mail the information to us at GSAMGT@Invan.com. Going back into the web site to "re-submit" a shipment order will create a duplicate registration.
A. You can locate the estimated cost of services for any shipment by logging on to MyMove.Info. Click on Agency/ Corporate Client Login. Then from Main Menu page, enter the Reports section. There you will find an alphabetical listing of all shipments for your agency. Scroll across the headings until you locate "Estimated Costs." You'll find an estimated dollar amount for the shipment that you are searching for.
A. Once you initiate a new shipment order, the Move Manager assigned to the shipment will contact the relocating employee within 24 hours. If the Move Manager cannot locate the employee within 48 hours after the shipment is initiated, they will contact your agency to confirm that they have the correct contact information for the employee or to request additional contact information.
A. During the initial call between the relocating employee and the Move Manager, the employee will be provided with an introduction to our Move Management process and then entitlements according to the Household Goods Tender of Service. The employee will be given very detailed information about the Carrier selected to trasport their household goods, including what to do in the event of a problem. In order to assist the employee in planning a successful move, the Move Manager will also provide useful tips, discuss any special services that might be needed and answer any questions the employee might have. |
MyMove.Info is an online Move Management service provided by Interstate Relocation Service, Inc.
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