Your move guarantees you certain entitlements. For more specific information, consult your personal Move Manager or read up on Federal Travel Regulations, GSA's Rights and Responsibilities and the Household Goods Tender of Service (HTOS).

Pre-move survey — The moving company must perform an on-site, pre-move survey of the property to be moved to determine the approximate net weight, packing material and container requirements, and schedule dates for packing, pick-up and delivery of your shipment.

Weight estimate — There are limits on the weight of your shipment as determined by your agency. After surveying your property, the moving company will give you an estimate of what the weight of your household goods will be to help you determine if you need to prepare for additional expense for a weight overage or to eliminate articles from your shipment.

Packing at origin residence — The moving company will have personnel on hand to pack all articles that require packing for transportation. Depending on the size of your shipment, it may take one or more days to pack.

The use of packing containers — The moving company is required to exercise care in packing to prevent loss or damage to personal property. It should produce packages that will withstand normal movement without damage to container content. It also must ensure that all containers and materials are clean and of good quality.

Materials, including protective pads, from origin to destination — The moving company shall furnish the padding necessary for the protection of goods to be transported. Articles that have surfaces that might be damaged by scratching, marring, spoiling or chafing will be wrapped in furniture pads, covers or other acceptable wrapping material at the time of loading at your residence.

Loading — The moving company will have personnel on hand to load your packed goods onto the moving van that will transport your property. You should be provided with an inventory form that identifies all items being loaded on the moving van.

Removal and placement of articles in the residence — You are entitled to have the moving company remove your articles from the moving van, remove all packing debris and single placement of your household goods in your new residence.

Unpacking at destination — You are entitled to have your household goods unpacked at destination. Prior arrangements should be made with the moving company if you desire a full un-pack at destination.

Servicing of appliances — The moving company must prepare the articles at origin that have free-moving parts, attachments or accessories that, if not properly serviced, will cause damage during transport. It does not include disconnecting, reconnecting or repairing the articles at origin or destination.

Storage-in-transit and delivery to residence — If authorized by your agency, your household goods may be temporarily stored at an approved commercial facility up to 90 days. If you require additional temporary storage time, you may be allowed an additional 90 days if authorized by your agency. Requests for additional time should be submitted in writing and include a written justification.